Privacy Policy mstar99 — Our Commitment Over Your Data

Mstar99 ("Platform", "We") takes user privacy very seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use the mstar99.win website, our mobile app, and all related services.

We believe user trust is our most valuable asset. That is why transparency about data handling is not merely a legal obligation for us — it is a core part of mstar99's commitment to users in Malaysia.

This policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. Any changes to this policy will be communicated to users through mstar99's official communication channels.

Mstar99 only collects data that is genuinely necessary to deliver quality and secure services. The following are the types of data we may collect:

All data is collected directly from you during registration, KYC process, financial transactions, or platform usage. We do not purchase data from third-party sources without your consent.

The data we collect is used exclusively for specific and legitimate purposes. mstar99 does not use your data for any purpose unrelated to the services we provide.

• Account Management — to register your account, verify your identity, and ensure login security.
• Transaction Processing — to process deposits, withdrawals, and related financial records.
• Service Provision — to allow you to access all games and features within the mstar99 lobby.
• Platform Security — to detect and prevent fraud, money laundering, and account abuse.
• Personalise Your Experience — to deliver game recommendations, promotional offers, and relevant content based on your preferences.
• Service Communications — to send important notifications related to your account, transactions, and platform updates.
• Legal Compliance — to meet the reporting and compliance requirements set by relevant authorities.

Mstar99 does not sell user personal data to any third party. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers — to securely process your deposits and withdrawals. They only receive the data necessary for that purpose.
• Game Providers — game session information required to properly serve games within the mstar99 lobby.
• Technical Service Providers — such as server hosting providers and analytics services that help us operate the platform.
• Legal Authorities — when required by law, court order, or direction from a relevant government agency.
• Group entities — within the context of internal company operations for administrative and risk control purposes only.

All third parties we work with are required to comply with security and privacy standards equal to or exceeding those of mstar99 itself. Binding confidentiality agreements are signed with every service partner.

User data security is an absolute priority for mstar99. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times.

While we take all reasonable measures, no system can guarantee 100% absolute security. You also play an important role by keeping your account password secure and promptly reporting any suspicious activity to us.

Mstar99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies — stores your preferences such as language, display theme, and game settings for a more personalised experience.
• Analytics Cookies — helps us understand how users interact with the platform so we can make meaningful improvements.
• Marketing Cookies — used to present relevant offers and promotions based on your interests. You may disable this type of cookie.

Under Malaysia's PDPA and the privacy principles we uphold, you have the following rights regarding your personal data at mstar99:

• Right to Access — you may request a copy of the personal data we hold about you.
• Right to Rectification — you have the right to request correction of inaccurate or incomplete data.
• Right to Erasure — under certain circumstances, you may request the deletion of your personal data (subject to exceptions based on legal and contractual requirements).
• Right to Restrict Processing — you may request that we restrict how we process your data under certain circumstances.
• Right to Object — you have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — you may request a copy of the data you provided to us in a machine-readable format.

To exercise any of the above rights, please contact the mstar99 customer support team via in-app live chat. We will process your request within 14 working days.

The mstar99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Mstar99 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable law.

• Active account data — retained for as long as your account is active and for a reasonable period after the account is closed.
• Financial transaction records — retained in accordance with accounting and tax legal requirements, which typically cover a period of seven years.
• KYC verification data — retained in line with applicable legal compliance requirements.
• Activity & Security Logs — retained for 90 days for threat detection and dispute resolution purposes.

When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

Mstar99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any significant changes via:

• In-app notifications on mstar99 will be displayed upon your next login.
• Notification email to the address registered with your account.
• Update the "Updated" date at the top of this page.

Your continued use of the mstar99 platform after any amendments are published constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.